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Get 24/7 Roadside Assistance with James Blond Rentals 09/10/2018
Nothing can ruin a perfectly good trip than your car breaking down and leaving you stranded in a far-flung area. It’s the worst case scenario, but it has happened to the best of us.
At James Blond, we want the very best car rental experience for our clients. So we make sure to provide modern, clean and well-maintained vehicles to ensure reliability on the road. Nevertheless, we felt that we could do more to cover unexpected events. We wanted to give this extra assurance and confidence especially for clients coming from foreign countries and will be driving on unfamiliar roads in NZ.
All James Blond car rentals are covered with road assistance, which was available only within office hours until now. But with our newly forged partnership with NZ Roadside Assistance (NZRA) Ltd, we are now able to provide a reliable car breakdown service to our clients 24 hours a day, 7 days a week, 365 days a year.
What does 24/7 Road Assistance include?
Because there is a seemingly infinite list of things that can go wrong with a car, we have extended the coverage of our roadside assistance service to include the following:
  • Basic breakdown services– includes replacing a tyre, jump-starting a flat battery and other common breakdown-related problems.
  • Technical advice– you may call the road assistance hotline for any technical and mechanical information relating to vehicle operation, such as safety warnings, light signals, etc.
  • Battery and parts replacement– in the event that a preferred repairer is unavailable or not within close proximity, we will supply and fitting of emergency parts.
  • Emergency fuel supply– if your rental car runs out of fuel and you don’t know the nearest fuel station, an emergency supply of fuel will be delivered to you. Alternatively, a towing service will be organised to transport your vehicle to the closest gasoline station. In case the vehicle is incorrectly fuelled, a fuel siphoning service will be organised and the vehicle will be taken to the closest repair centre.
  • Jumpstarting your vehicle
  • Locksmith services– in the event that your keys are lost, stolen or locked inside the vehicle, a locksmith will immediately be sent to your location
  • Towing or extrication– a tow truck will be sent on site if your vehicle becomes immobilised, stuck or unsafe for driving
  • Assistance in the case of an accident, break-in or theft
  • Parts and service locator– for when you need to find a Preferred Repairer, or auto parts suppliers anywhere in New Zealand
Note: If the vehicle cannot be repaired within a reasonable period of time, James Blond will organise a replacement to minimise inconvenience on our client’s part.
Minor conditions may also apply. For example, any repairs deemed to be user-caused, such as a flat battery, lost keys or a flat tyre, will be charged to the driver listed on the rental contract.
How to receive 24/7 Roadside Assistance
James Blond’s contact number can be found on the windscreen stickers as well as on the keyring tag on your rental vehicle, for easy reference. Should the need for a breakdown service arise at an odd hour, you may call the toll-free NZRA hotline 0508 697 623 for immediate attention and help.
Simply dial those numbers and follow the instructions given by the operations coordinator. You will be asked the vehicle registration number, the location of your vehicle, and a description of the emergency or the nature of the help required.
Then, all you’ll need to do is wait for the roadside assistance agent to arrive on site.
True to our promise of excellent customer service, we will make sure you have the best rental car experience in New Zealand.
If you are looking for long term car rentals or van hire, add extra precautions by contacting us on 0800 525663 to arrange.

James Blond 2017 Ltd

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