How much bond do i have to pay
We take a bond on all rentals with a $200 refundable payable on all of our commercial,minibus and older rental cars but all premium cars have a $500 refundable bond. The bond can be payable by cash, eftpos or credit card we do not accept cheques.
Do you have on site parking
We have short term parking for pick up and drop off only, however there are local streets nearby where you can leave a vehicle longer term
Do you do one way hires?
We are an Auckland only based company and at this stage only do hires on a return to base basis.
How old do I need to be?
We have a minimum age of 21 for all drivers.
What sort of licence do I need?
We require that all drivers have the equivalent of a full New Zealand drivers licence we will accept on a limited basis a NZ restricted licence however higher insurance excess applies.
We accept licences from all around the world provided that they are in English or that they are accompanied by a certified translation. you can refer to the NZTA website (the goverment website that deals with this sort of thing) www.nzta.govt.nz for further info.
What credit cards do you accept?
Currently we accept Visa, Mastercard, Amex, Diners, JCB and Farmers cards.
What happens if I do not have a credit card?
We will accept a cash bond please phone for details.
What happens if I breakdown?
All vehicles are covered with roadside assistance and if the vehicle cannot be repaired within a reasonable period of time we will replace it. (some minor conditions may apply)
What happens if I need to cancel the booking or return my car rental early?
If you return you vehicle earlier than expected then a minimum of 24 hours notice is required before any refund applies.
We require at least 48 hours notice of cancellation. If you do not advise us that you wish to cancel your booking then we reserve the right to charge you a minimum 20% cancellation fee in the event of a cancelled booking of less than 48 hours without notice then a 100% cancelation fee will apply.
Do you charge for additional drivers?
Definitely not. When you pick up you car rental you can add as many drivers to the rental agreement without incurring any additional charges.
Can I collect the vehicle at Auckland Airport?
We have an arrangement with one of the leading Park and Ride services at Auckland airport allowing us to offer both pick up and drop off 24/7/365 so no matter what time of the day or night you are arriving even on Christmas Day. An additional charge applies to this service.
Are you open on Public holiday's
With the exception of Christmas day our office in Kelston is open from 8am to 5pm every day and as stated above our Auckland airport operation never closes.
What if I cannot find my licence
if you are unable to find your drivers licence then we would be unable to assist with your rental as both Police and Insurance regulations require us to sight a valid current licence prior to you uplifting the rental.